FAQs

1. What products can I find at Eretz Direct?

At Eretz Direct, we offer a wide range of authentic Israeli products, including gourmet foods like tahini, extra virgin olive oil, and Za'atar, as well as luxury skincare from the Dead Sea and beautiful Israeli home decor.

2. Can I request a special product?

Yes! If you’re looking for a specific product that we don’t have listed, you can use our Product Request Form. You can either send us a link to the product from another store or describe the product you’re looking for, and we’ll add it to our website.

3. Do you offer international shipping?

Yes! We offer fast worldwide shipping to over 40 countries, including the United States, Canada, Australia, Germany, France, Argentina, and New Zealand. We make sure your order arrives quickly and safely no matter where you are.

4. What payment methods do you accept?

We accept credit cards and PayPal for secure and easy transactions.

5. How can I track my order?

After your purchase, you’ll receive an email with a tracking number. You can use this to check the status of your shipment 24/7 in real time.

6. How can I make a return or exchange?

If you’re not completely satisfied with your purchase, you can return or exchange the items, just contact us. 

7. How long will it take to receive my order?

Delivery time depends on your location and the shipping method. Most international orders take between 5-15 business days. Once shipped, you will receive an email with tracking details.

8. Can I get real-time support?

Yes! We offer live chat support. Simply click the icon in the bottom corner to start a conversation with one of our agents.

9. Are the products at Eretz Direct authentic?

Yes! All of our products are 100% authentic and sourced directly from Israel.

10. Can I contact customer service?

Yes! You can reach us via live chat during business hours or by completing the contact form, and we will get back to you as soon as possible.